Ocean Freight Operations Specialist
9 hours ago
A strategic freight manager will oversee and control all ocean operations in the region, ensuring compliance, service quality, and cost efficiency.
The role will collaborate with the regional head to achieve ocean profit objectives, drive process improvements, foster stakeholder collaboration, and deliver superior customer service while effectively leading the ocean operations team.
- Manage and control all ocean freight operations (FCL, LCL, imports, exports) in the west region, ensuring compliance, service quality, and cost efficiency.
- Drive P&L performance for the ocean freight product in the region, delivering on revenue, gross profit, and cost optimization targets.
- Maintain strong relationships with carriers, NVOCCs, and vendors to secure competitive procurement rates and optimal space allocation.
- Collaborate with sales and account management teams to support business growth, improve customer satisfaction, and expand market share in key trade lanes.
- Monitor regional performance through KPIs (transit times, documentation accuracy, operational efficiency) and take corrective action to ensure service reliability.
- Ensure adherence to company SOPs, ISO standards, and regulatory requirements while driving process improvements and digitalization.
- Lead, mentor, and develop the regional ocean operations team, ensuring engagement, capability building, and performance delivery.
Required Skills and Qualifications:
Bachelor's degree in business, logistics, supply chain, or a related field.
Minimum 10-12 years of relevant working experience in the logistics industry in similar capacity with regional or P&L responsibilities.
- Strong analytical and problem-solving skills; both short-term/tactical and long-term/strategic
- Act as focal point for logistics-related escalations and complaints, and all other quality matters
- Knowledge of sustainability practices in shipping and logistics.
- Familiarity with international trade regulations and customs processes.
- Exposure to cost-optimization or process re-engineering projects.
Benefits:
Experience in handling cross-cultural teams and global stakeholders.
Excellent verbal and written communication skills.
Strong leadership, stakeholder management, and team development capabilities.
Ability to manage conflict and drive alignment across functions.
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