Customer Service Professional

2 days ago

Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
About the Role

Earthful is a health and wellness-focused FMCG company.

Our founders have experience across multinational companies & startups, and we're looking for a candidate passionate about scaling a startup.

Key Responsibilities:
  • Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products, policies, and processes to address customer inquiries effectively.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with order management, including placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system.

Requirements:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth startup.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

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