ServiceNow Technical Lead

1 day ago

Bhavnagar, Gujarat, India beBeeServiceNow Full time ₹ 30,00,000 - ₹ 40,00,000
Technical Lead ServiceNow ITSM

We are seeking a highly experienced and technically strong Technical Lead for our ServiceNow ITSM implementation project. The ideal candidate will possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.

Key Responsibilities:
  • Solution Architecture & Platform Design
    • Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
    • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
    • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
  • Custom Development & Scripting
    • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
    • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
    • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
  • Integrations
    • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
    • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
  • Team Leadership & Governance
    • Lead and mentor a team of developers and admins in an Agile environment.
    • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
    • Support sprint planning, story grooming, and UAT coordination.
  • Platform Management & Optimization
    • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
    • Monitor and resolve platform-related performance and security issues.
    • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).

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