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Senior ServiceNow Solution Architect

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Bhavnagar, Gujarat, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title: ServiceNow Technical Lead

Overview of the Role

The ServiceNow Team Lead will oversee a team of technical professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.

Key Responsibilities

  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.
Qualifications
  • Experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules) is required.
  • Leadership or team lead role experience, managing technical teams, is preferred.
  • Strong communication skills and proven experience in customer-facing roles are essential.
  • ServiceNow Certified System Administrator certification is mandatory; additional certifications like Certified Implementation Specialist or Certified Application Developer are preferred.
  • Technical Skills include proficiency in ServiceNow configuration, customization, and administration, familiarity with ITIL processes, and knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.