Renewal Specialist

2 weeks ago


Bengaluru, Karnataka, India Anthology Inc Full time

Job Title: Senior Customer Renewal Specialist

Job Summary:

Anthology Inc is seeking a highly skilled Senior Customer Renewal Specialist to join our Global Renewals team. As a key member of our team, you will be responsible for partnering with internal cross-functional teams to secure long-term relationships with our customers, improving their experiences with Anthology, and expanding our innovative products and services.

Key Responsibilities:

  • Act as the primary interface for renewals with customers, ensuring seamless communication and timely contract renewals.
  • Collaborate with internal teams on pricing, quoting, and processing renewal contracts to drive business growth.
  • Manage a portfolio of customer accounts, aiming to achieve 100% on-time renewals and increase retention rates.
  • Work closely with Account Executives and Customer Success Managers to identify customer account health risks and implement mitigation strategies.
  • Contribute to and execute the larger Anthology renewal strategy, aligning with corporate objectives.
  • Provide regular updates on status and forecasts to senior business leaders.

Requirements:

  • 2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment.
  • Excellent customer service and customer satisfaction focus.
  • Experience working in a fast-paced, multi-disciplined virtual team.
  • Strong oral and written communication skills, with the ability to present complex information effectively.
  • Fluency in written and spoken English.

Preferred Qualifications:

  • Bachelor's degree.
  • Strong knowledge of the higher education and e-Learning sectors.

Anthology Inc is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.



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