Strategic Customer Growth Manager

1 day ago

Shimoga, Karnataka, India beBeeCybersecurity Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Success Manager Role Overview

We are seeking a seasoned Customer Success Manager to lead our customer relationships and ensure seamless execution of their strategic plans.

  • Serve as primary point of contact for technical questions or escalations, collaborating closely with Support, Product Management, and other teams to deliver timely resolutions.
  • Partner with customers to develop comprehensive success plans, outlining key objectives and performance metrics that drive growth and satisfaction.
  • Collaborate with Account management teams to secure contract renewals and foster long-term partnerships.
  • Identify opportunities for expanding usage across the customer's organization and develop strategies to capitalize on these prospects.
Essential Qualifications
  • Minimum 5 years of experience in customer success/project management with a proven track record of success and strong analytical skills.
  • Technical expertise in cybersecurity with excellent problem-solving abilities and project management acumen.
  • Proactive approach to issue resolution with capacity to make independent decisions and take ownership of outcomes.
Key Skills
  • Excellent communication and interpersonal skills to build strong relationships with customers and cross-functional teams.
  • Ability to multi-task and thrive in fast-paced environments with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills to identify opportunities and address challenges effectively.
Preferred Qualifications
  • Experience working remotely and adapting to dynamic team structures.
  • Familiarity with cybersecurity best practices and industry trends.
  • Certification in cybersecurity (e.g. CompTIA Security+).

This role requires a unique blend of technical expertise, business acumen, and interpersonal skills to drive customer success and growth. If you have a passion for delivering exceptional results and building lasting relationships, we encourage you to apply.

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