Senior ServiceNow Delivery Head

2 days ago

Gulbarga, Karnataka, India beBeeServiceNowLeader Full time ₹ 60,00,000 - ₹ 75,00,000
Job Opportunity:

We are seeking a motivated and skilled individual to lead the development and growth of a successful ServiceNow capability and delivery unit.

The ideal candidate will have 18+ years of experience with the last 2-3 years in the role of a ServiceNow practice Leader in an IT services company. The following core competencies are essential:

• Practice Building
• Solution Architecting
• Capability Building
• Business Pursuit Management
• Operations and Delivery Management
• P&L Ownership

Key Responsibilities include:

• Demonstrating industry expertise – deep understanding of the industry, trends, competition, challenges and opportunities.
• Having deep understanding of the ServiceNow eco-system, company and product roadmap, understand various products, platforms and ServiceNow offerings, market trends including other competitor enterprise products.
• Having a deep understanding of ServiceNow system integrators eco-system, competitive positioning and market share.
• Handling global responsibility (US, Europe, UK, APAC Regions).
• Experience in multiple accounts management with P&L responsibility.
• Responsible to drive delivery – Successful client implementation and drive high CSS and CSAT.
• Strong client focus and develop proactive relationship with client stakeholders.
• Staying up to date on business and market conditions that has a bearing on client's business.
• Creating innovative insights for customers and contribute to thought leadership documents.
• Responsible to drive capability building – Building expertise on new product areas and adjacencies, creating thought leadership on product/process areas, building new solutions, frameworks, point of views and accelerators, collaborate with sales team to define and enrich service offerings.
• Collaborate with sales team to create proactive client propositions, deliver reactive client propositions, support all pre-sales activities and content creation, support marketing initiatives.
• Responsible for talent planning, acquisition and deployment – Create talent acquisition strategy and plan, work with talent acquisition for fulfilment, determine and deploy the right team with relevant skill set to execute projects.
• Responsible for employee experience – Drive high-touch employee engagement, mentor budding & junior talent, identification and grooming of next level leaders, create a culture that is based on trust, innovation and growth.
• Should be comfortable in working in a matrix organization with excellent communication and networking skills, manage and influence a broad range of stakeholders in a global environment, high standards of integrity and confidentiality.

Benefits:

The successful candidate will have opportunities for career growth and professional development within the organization, ability to work with a talented and diverse team, opportunities to contribute to thought leadership documents and articles, participate in training and development programs, flexible working arrangements, and more.

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