
Advanced ServiceNow Expert
3 days ago
The ideal candidate will have experience with the ServiceNow platform, utilizing its various tools and functionalities including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
Key Responsibilities:
- Design and develop catalog items, approval workflows, dynamic forms, and SLAs using Flow Designer, business rules, client/server scripts, and ACLs.
- Integrate ServiceNow with third-party systems such as identity platforms and facilities management systems.
- Establish and track key performance indicators like ticket volumes, deflection rates, module usage, and service level agreement performance.
- Lead instance upgrades, patch management, and clone processes to ensure optimal system functionality.
- Collaborate with cross-functional teams including HR, IT, and Facilities to streamline workflows and enhance operational efficiency.
Requirements:
- Minimum 5 years of experience in software development with a strong focus on ServiceNow.
- In-depth knowledge of Flow Designer, business rules, client/server scripts, and ACLs is essential.
- Experience with integrations, metrics and reporting, upgrades and maintenance, stakeholder engagement, compliance and governance is highly desirable.
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