Senior ServiceNow Expert

4 days ago


Gulbarga, Karnataka, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow Lead

We are seeking a talented professional to lead our ServiceNow initiative.

Key Responsibilities:
  • Provide technical expertise in Flow Designer, business rules, client/server scripts, ACLs.
  • Develop and maintain catalog items, approval workflows, dynamic forms, SLAs.
  • Integrate ServiceNow with third-party systems.
  • Set up and track key performance indicators like ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with cross-functional teams to define and streamline workflows.
  • Ensure compliance with audit preparation, compliance documentation, and training.
Requirements:
  • 7+ years of experience as a ServiceNow Lead and Admin.
  • Strong knowledge of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering high-quality results. They will be able to work effectively in a distributed environment and collaborate with cross-functional teams.



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