Senior Network Support Specialist

2 days ago

Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for protecting the digital way of life by providing technical assistance to customers in high-pressure situations.

Job Description

You will work with our valued customers to analyze complex situations, create transparency in technical discussions, and provide fast assistance to keep their environments secure. Your impact includes providing technical support, configurations, and best practices to customers, managing support cases, and publishing technical documentation.

Responsibilities
  • Provide technical support to customers and partners
  • Configure, troubleshoot, and provide best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Publish technical support bulletins and other technical documentation in the knowledge base
  • Review technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides
  • Travel to customer sites in critical situations to expedite resolution
  • Provide on-call support 24/7 as needed
Qualifications
  • Previous experience in a technical support environment is required
  • Excellent written and verbal communication skills - fluent in Japanese and business level in English
  • Expertise with network protocols and technologies such as TCP/IP, DNS, IP routing, HTTP/HTTPS, remote access VPN solutions, IPSEC, PKI & SSL, authentication protocols (LDAP, RADIUS, etc.)
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
  • Ability to work well in a diverse team environment
  • Attention to details, fast learner, and excellent communication skills
Preferred Qualifications
  • Experience working with firewall central management systems
  • Experience working with multi-factor authentication security systems (tokens, certificates, CAC cards, and similar)
  • Virtualization experience (AWS, Azure, VMware, OpenStack)
  • Experience with Windows and MAC OS (debugging, editing registries, Plist, etc.)

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