Outbound Collections Manager

1 day ago


Delhi, Delhi, India beBeeAnalytical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Role Overview

The AGM Outbound Collection role is responsible for managing the outbound collections call centre and partner, driving retention and collection from various outbound calling campaigns for assigned circles.

Key result areas/accountabilities include achieving key KPIs of retention, collections, CSAT, and quality scores, as well as partnering with management and regular outbound performance monitoring.

Core competencies, knowledge, and experience required for this role include exposure to customer retention roles, hands-on experience of customer life cycle management, collections management, and sound analytical skills and strategic thinking.

Must-have technical/professional qualifications include a graduate or PG in any field, communication skills, MS Office & Presentation Skills.

This role offers an opportunity to contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow.

Essential Skills and Qualifications

Exposure to customer retention roles, hands-on experience of customer life cycle management, and collections management are essential for this role.

Sound analytical skills and strategic thinking are also necessary to achieve the desired outcomes.

Must-have technical/professional qualifications include a graduate or PG in any field, communication skills, MS Office & Presentation Skills.

Company Benefits

Vodafone Idea Limited provides pan-India voice and data services across 2G, 3G, and 4G platforms.

As a company committed to delivering delightful customer experiences, you will have opportunities to grow and develop your career in a dynamic industry.



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