3 Days Left: AGM

4 days ago


Delhi, Delhi, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Outbound Collections

Job Level/ Designation

M2

Function / Department

Customer Service

Location

Delhi

Job Purpose

- Managing outbound collections call centre & Partner
- Driving Retention & Collection from various outbound calling campaigns for assigned circles.
- Ensure assigned Circle KPI delivery on Overall Retention, Collections ,Bad debt and Churn
- Maintain Cost of Collections & retentions within budget
- Ensure Churn, M0 collection, forwards flows are within Target.
- Manage National level collections projects as an when assigned.

Key Result Areas/Accountabilities

- Responsible for achieving key KPIs of Retention, Collections, CSAT and Quality scores
- Partner management & regular outbound performance monitoring
- Building intelligence into outbound process to ensure least intrusive retention and collection process
- Standardization of process and replication of best practice for better customer experience
- Cross functional Engagement
- Proactive follow up on probable Barring and Suspension cases to avoid impact on Churn
- Focus on negative TNPS Score, Analysis and Key attention (FCR/FTR) for Collection, resolving complaints/requests with complete and precise resolution.

Core Competencies, Knowledge, Experience

- Exposure to customer retention role.
- Hands on experience of customer life cycle management.
- Collections Management (Collection expertise)
- Outbound collection process through Dialler
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
- Co-ordination with Retail and CS Team for Collection and Retention Related Cross Function activity

Must have technical / professional qualifications

- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
  • Ta (3 Days Left)

    3 weeks ago


    Delhi, Delhi, India CIEL HR Full time

    Hi All We are having urgent opening for TA with one of our client New Delhi Key Responsibilities 1 Talent Acquisition Strategy Develop and implement comprehensive talent acquisition strategies aligned with the organization s goals and workforce requirements 2 Recruitment Team Leadership Lead and mentor the talent acquisition team providing guidance...


  • Delhi, Delhi, India SHIVA EXPORTS Full time

     Selected intern's day-to-day responsibilities include: 1. Work on negotiation with the vendor for procurement 2. Effectively organize and plan logistics operations 3. Work on stock management in proper Excel on a day-to-day basis Skill(s) required Advanced Excel Business Analysis Effective Communication Social Media Marketing   Who can apply Only those...


  • Delhi, Delhi, India One2One HR Solution Full time

    Job DescriptionJob Title: AGM / DGM Mechanical (Project & Existing Plant)Locations: PunjabDepartment: Mechanical Engineering / Projects & MaintenancePosition Overview:We are seeking highly experienced and technically sound professionals to join as AGM/DGM Mechanical, responsible for overseeing both project-related and existing plant mechanical operations....

  • 3 Days Left Head

    4 weeks ago


    Delhi, Delhi, India Salty Full time

    Job DescriptionLocation: Okhla Phase 3, DelhiIndustry: Fashion / Lifestyle / Retail / E-commerceAbout the RoleWe are seeking a dynamic and data-driven Head - OMNI Channel Merchandising to drive the growth of our categories across online channels. The ideal candidate brings a deep understanding of fashion retail, category management, and customer-centric...


  • Delhi, Delhi, India Elbit Laser Technologies Full time

    Position Overview We are seeking a skilled and reliable Technician - Electrician with a strong background in electrical or electronic systems and mandatory computer knowledge. The primary responsibility of this role is to install, commission, and service machines at customer locations across India. This role requires hands-on technical expertise, excellent...


  • Delhi, Delhi, India Tide Platform Full time

    ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small...


  • Delhi, Delhi, India Weekday AI Full time

    This role is for one of Weekday's clientsLocation: DelhiJobType: full-timeRequirementsWe are seeking a highly creative and detail-oriented Graphic Designer with 3-5 years of professional experience to join our team. In this role, you will be responsible for conceptualizing and executing visually compelling designs across digital and print platforms. The...


  • Delhi, Delhi, India MVKS Office Solutions Pvt. Ltd. Full time

    Position OverviewWe are looking for a result-oriented Government Sales executive with proven expertise and track record in doing business with government customers. He/she should experience of doing business with public sector undertakings, ministries, and government departments. The candidate should have a minimum of 4–5 years of experience in government...

  • 3 Days Left Tutor

    3 weeks ago


    Delhi, Delhi, India The Staffing Guild Full time

    Job DescriptionAbout the jobJob Title: Tutor (Any/All Subjects)Location: Delhi, Online & Offline OpportunitiesEarnings: Competitive hourly/monthly paymentsBenefits: Flexible Scheduling, Zero Registration Fee, Supportive CommunityType: Part-Time | Freelance | Entry-Level & ExperiencedAbout the Role:Are you passionate about sharing knowledge and making a real...


  • Delhi, Delhi, India Adani Wilmar Full time

    Job DescriptionAdani Wilmar Limited is looking for Executive to join our dynamic team and embark on a rewarding career journeyKey Responsibilities- Conduct food safety audits of warehouses.- Develop & maintain documentation such as SOP's manuals, policies & procedures.- Provide training for food safety to depot staff, distributors and sales team.