3 Days Left: AGM

3 weeks ago


Delhi, Delhi, India Vodafoneidea Full time
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Outbound Collections

Job Level/ Designation

M2

Function / Department

Customer Service

Location

Delhi

Job Purpose

- Managing outbound collections call centre & Partner
- Driving Retention & Collection from various outbound calling campaigns for assigned circles.
- Ensure assigned Circle KPI delivery on Overall Retention, Collections ,Bad debt and Churn
- Maintain Cost of Collections & retentions within budget
- Ensure Churn, M0 collection, forwards flows are within Target.
- Manage National level collections projects as an when assigned.

Key Result Areas/Accountabilities

- Responsible for achieving key KPIs of Retention, Collections, CSAT and Quality scores
- Partner management & regular outbound performance monitoring
- Building intelligence into outbound process to ensure least intrusive retention and collection process
- Standardization of process and replication of best practice for better customer experience
- Cross functional Engagement
- Proactive follow up on probable Barring and Suspension cases to avoid impact on Churn
- Focus on negative TNPS Score, Analysis and Key attention (FCR/FTR) for Collection, resolving complaints/requests with complete and precise resolution.

Core Competencies, Knowledge, Experience

- Exposure to customer retention role.
- Hands on experience of customer life cycle management.
- Collections Management (Collection expertise)
- Outbound collection process through Dialler
- Sound analytical skills and strategic thinking
- Capability to influence cross functionally across circles under matrix structure
- Co-ordination with Retail and CS Team for Collection and Retention Related Cross Function activity

Must have technical / professional qualifications

- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Delhi, Delhi, India The Digital Serve Full time

    About the internshipSelected intern s day-to-day responsibilities include 1 Collect data with different tools 2 Work on outreach to potential clients through different mediums to book an appointment 3 Run an email marketing campaign with tools Skill s requiredEnglish Proficiency Spoken English Proficiency Written Earn certifications in these...

  • 3 Days Left Manager

    2 weeks ago


    Delhi, Delhi, India Recex Full time

    Job DescriptionPosition: Manager - Sales & MarketingLocation: Marketing Office, New DelhiExperience: 3-5 years & AboveSalary: NegotiableSeeking a dynamic and experienced Manager - Sales & Marketing to join our team at our Marketing Office in New Delhi. The ideal candidate will have a proven track record in the sales of Narrow Web Printing Inks and will be...

  • AGM/ DGM

    23 hours ago


    Delhi, Delhi, India Sant Nirankari Health City Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JOB TITLE: AGM/DGM-FINANCELocation: Sant Nirankari Health City, DelhiOverview: The AGM/DGM Finance is responsible for overseeing and managing the organization's financial planning, risk management, financial reporting, compliance, and strategic support.Key Responsibilities & TasksStrategic planning and management of financial services across the hospital.To...


  • Delhi, Delhi, India Tide Platform Full time

    ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small...


  • Delhi, Delhi, India MVKS Office Solutions Pvt. Ltd. Full time

    Position OverviewWe are looking for a result-oriented Government Sales executive with proven expertise and track record in doing business with government customers. He/she should experience of doing business with public sector undertakings, ministries, and government departments. The candidate should have a minimum of 4–5 years of experience in government...


  • Delhi, Delhi, India Routs Full time

    Job DescriptionThere are 1000 ways to make a passive income. None like this one..If you&aposre a young professional in Delhi who has just started their corporate career/ freelancing gig and looking for a fun paid internship, which is more than just a paycheck then apply below to become a Routbud- the community manager at Routs.9 resons to consider it (or...


  • Delhi, Delhi, India Max Healthcare Full time

    Job DescriptionRoles and Responsibilities- Provide immediate and high-quality medical care to patients presenting with acute and emergency conditions.- Perform clinical assessments, initiate life-saving interventions, and stabilize critically ill or injured patients.- Handle trauma, cardiac arrest, poisoning, respiratory distress, and other emergency...


  • Delhi, Delhi, India Kaplan International Full time

    Student Recruitment Events Assistant Delhi IndiaReference number JR244312Location Delhi IndiaWorking pattern 9 30 a m 6 00 p m IST need to be flexible for coverage Contract Type PermanentNumber of roles 1Salary CompetitiveWe are looking for Student Recruitment Events Assistant to join our team As a Student Recruitment and Events Assistant...

  • Intern 3 Days Left

    3 weeks ago


    Delhi, Delhi, India vyreng Full time

    Job DescriptionInternship Opportunity with VYRE ClothingWe are excited to announce internship opportunities at VYRE Clothing, a youth-driven apparel startup. This is a great chance to be a part of an early-stage brand and gain hands-on experience in building a business from the ground up.About the Internship- Mode: Primarily remote, with rare in-person...

  • Plumber (3 Days Left)

    2 weeks ago


    Delhi, Delhi, India Fortis Healthcare Full time

    Job Category NON CLINICAL PROFESSIONALS Degree Level Certificate