
Senior Collections Manager
2 days ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, delivering delightful customer experiences and contributing towards creating a truly Digital India.
Key Responsibilities- Manage outbound collections call centres and partners
- Drive retention and collection from various outbound calling campaigns for assigned circles
- Ensure assigned circle key performance indicator delivery on overall retention, collections, bad debt and churn
- Maintain cost of collections and retentions within allocated resources
- Ensure churn, M0 collection, forward flows are within target
This role requires influencing cross-functionally across circles under matrix structure, as well as coordination with retail and customer service teams for collection and retention related cross-functional activities.
Required Skills and Qualifications- Experience in customer retention roles
- Hands-on experience of customer life cycle management
- Collections management expertise
- Outbound collection process through diallers
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