Senior Collections Manager

2 days ago


Delhi, Delhi, India beBeeRetention Full time ₹ 10,54,504 - ₹ 14,56,858
Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, delivering delightful customer experiences and contributing towards creating a truly Digital India.

Key Responsibilities
  • Manage outbound collections call centres and partners
  • Drive retention and collection from various outbound calling campaigns for assigned circles
  • Ensure assigned circle key performance indicator delivery on overall retention, collections, bad debt and churn
  • Maintain cost of collections and retentions within allocated resources
  • Ensure churn, M0 collection, forward flows are within target

This role requires influencing cross-functionally across circles under matrix structure, as well as coordination with retail and customer service teams for collection and retention related cross-functional activities.

Required Skills and Qualifications
  • Experience in customer retention roles
  • Hands-on experience of customer life cycle management
  • Collections management expertise
  • Outbound collection process through diallers


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