Executive - Tele-collection (1-2 Yrs) Delhi (telesales/inside Sales/bpo)

2 weeks ago


Delhi, Delhi, India DigitalCube Consultancy Full time

Job Title Tele Collection ExecutiveLocation On-site SaketEmployment Type Full-timePreference Immediate joiners preferredJob Summary We are looking for a proactive and dedicated Tele Collection Executive to join our team in Saket The role involves managing debt collection processes through phone calls WhatsApp email and references with a focus on education loans You will be responsible for resolving customer queries and ensuring accurate record-keeping through our CRM system This role requires strong communication multitasking and problem-solving skills to drive efficient collections Key Responsibilities - Manage debt recovery across different buckets by engaging with customers via phone WhatsApp email and other references - Send professional email communications for debt collection and follow-up - Maintain accurate and up-to-date records of all customer interactions using the company s CRM software - Address and resolve customer payment issues escalating complex cases to senior staff when necessary - Build strong relationships with customers to encourage timely payments and resolve outstanding issues - Collaborate with internal teams to ensure smooth and effective resolution of customer queries Desired Skills and Qualifications - Experience 6 months to 2 years in collections credit control debt recovery or telecalling - Communication Strong verbal skills in both Hindi and English additional languages are a plus - Technical Proficiency Basic computer knowledge and familiarity with social media and email communication - Interpersonal Skills Ability to multitask manage customer relationships and resolve issues effectively - Independence Ability to work independently with minimal supervision and manage priorities efficiently Education Minimum qualification of 12th pass ref updazz com



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