Application Conversion Specialist

23 hours ago

Vadodara, Gujarat, India beBeeConversion Full time ₹ 40,00,000 - ₹ 60,00,000

Job Title:

Description:

You are invited to become a pivotal member of our team as we seek an exceptional Application Conversion Specialist.

This dynamic and detail-oriented role will see you supporting Regional Heads in converting applications to paid students.

Throughout the journey, from application to enrolment phase and beyond, you will play a crucial part in ensuring a connected and seamless experience for prospective students.

As a valuable addition to our high-performing team, you will contribute to effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers.

Strong communication skills, both written and spoken, are essential in this role, as is the ability to multitask and handle pressures.

Duties and Responsibilities:

  • Maintain a healthy pipeline by conducting regular checks on application status and addressing any delays.
  • Ensure accurate and up-to-date application statuses with correct change stages.
  • Collaborate with Business Development Managers to ensure smooth application progression through the process.
  • Support Business Development Teams for release of offers, interview links, and delays from Admission / Visa teams.
  • Close previous intake applications by following up with Business Development Teams.
  • Provide CRM/refresher training to new joiners or agents if required.
  • Document collection and follow-ups, including engaging with agents/students for pending documents and uploading documents to facilitate conversion.
  • Regular calling to agents/students for document follow-up and assessment at Visa stage.
  • Monitor pipeline progress for each brand and team member, generate reports, and share insights with Regional Managers and Heads.
  • Communication: Ensure all important updates or new communications are promptly shared with Business Development Managers.
  • Maintain a follow-up on refund cases raised by the Business Development teams.

Essential Criteria:

  • Undergraduate/bachelor's degree or equivalent.
  • Experience in Overseas Education industry.
  • Strong attention to detail.
  • Excel and data statistics tools such as pivot table or v-lookups.
  • Excellent communication skills, both written and spoken in English.
  • Ability to manage a diverse workload independently and as part of a team.
  • Enjoys following and improving processes.
  • A cool and calm temperament.

Desirable Criteria:

  • Knowledge of CRM software such as Zoho or Salesforce.
  • Experience of working or studying abroad.

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