Strategic Customer Engagement Specialist

7 days ago

Bengaluru, Karnataka, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000

This role is focused on maintaining and expanding key client relationships in the Plasters Boards business in Bengaluru. It supports the organization's mission by fostering long-term connections, increasing customer interaction, expanding the customer base in new markets, and driving sustainable market share growth through project sales.

About the Role
  • Retain and grow market share in the Plasters Boards business in Bengaluru.
  • Ensure continuous customer engagement through promotional activities and loyalty programs.
  • Expand customer base by identifying and onboarding new key accounts in emerging territories.
  • Achieve sales targets through effective project pipeline management and forecasting.
Responsibilities
  • Sales Target: Drive project sales for the assigned territory. Forecast sales, build project pipelines, and achieve sales goals.
  • Business Development: Identify new conversion opportunities and convert them into revenue-generating business.
  • Key Account Management: Manage select customer initiatives and technical engagements. Ensure timely order extraction, delivery, and end-to-end execution. Generate and drive specifications with Developers, Architects, PMCs, Clients, and Turnkey contractors across assigned and other territories.
  • Market Development Activities: Identify and drive business development initiatives focused on new products, applications, and key account segments.
  • Market Intelligence: Continuously gather insights on competitor activity, pricing, and market trends to inform strategic actions for market share improvement.
Qualifications
  • Bachelor's degree in Mechanical / Civil / Electrical Engineering or equivalent.
  • Postgraduate qualification: MBA will be an advantage.
  • 4-8 years of experience in sales and marketing of building material industry or related segments.
  • Handling key accounts, especially involving architects and project influencers.
  • Required Skills:
    • Strong customer orientation with a proactive mindset to unlock value in key accounts.
    • Ability to manage technical sales and project-based selling in a competitive market.
    • Strong interpersonal skills for influencing architects, PMCs, and developers.
    • Self-driven with analytical thinking and excellent execution capability.
    • Deep product knowledge and ability to engage in engineering-led discussions.
  • Preferred Skills:
    • Excellent communication and networking skills.
    • Strong persuasion and negotiation ability.
    • Product and technical knowledge including drawings, project management, sustainability.

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