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1 day ago
Urgent Search Director Of Excellence
About The RoleWe are seeking a seasoned and motivated Director of Excellence to spearhead quality initiatives.
Key Responsibilities:- Develop, implement, and maintain quality assurance programs aligned with industry standards.
- Conduct regular audits and inspections to ensure compliance across all departments.
- Monitor guest feedback through various channels, including surveys and reviews, to identify areas for improvement.
- Collaborate with department heads to implement corrective actions and enhance guest satisfaction.
The ideal candidate will have a strong knowledge of quality management systems, audit procedures, and regulatory compliance. Excellent communication, interpersonal, and leadership skills are essential for this role.
Qualifications- Bachelor's degree in Hospitality Management, Quality Assurance, or a related field.
- Minimum of 5 years of experience in quality management within the hospitality industry, preferably in luxury hotels.
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