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Systems Infrastructure Analyst

2 weeks ago


Mangalore, Karnataka, India beBeeAnalyst Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

As a key member of our HR systems team, you will play a pivotal role in supporting the smooth operation of our Sage People system. Your responsibilities will include managing and maintaining data integrity, workflow processes, auditing, and issue resolution. You will work closely with the People Operations team and functional leaders to resolve issues, maintain systems, and deliver real-time people analytics.

Key Accountabilities:

  • Manage and maintain the Sage People HR system, ensuring data accuracy and integrity
  • Act as first-line support for HR systems queries, including triaging helpdesk tickets
  • Provide second-line support for system-related queries from the wider business
  • Develop and implement workflows that align with business policies and support the entire employee lifecycle
  • Conduct end-to-end testing of new functionalities across Core HRIS, Talent, Performance, Integrations, Pay Flow, Benefits, and LMS
  • Provide system configuration, troubleshooting, and day-to-day end-user support
  • Produce and interpret reports and dashboards for people analytics, ensuring stakeholders have access to actionable, accurate HR data
  • Perform regular audits, system updates, and ensure compliance with data policies such as GDPR
  • Deliver training and documentation to users on system functionality and self-service processes
  • Work collaboratively with People, IT, Payroll, and external vendors to identify gaps, implement improvements, and support system developments
  • Support strategic HR initiatives through the system by providing technical expertise and data insights