Technology System Analyst

2 days ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title

We are seeking a skilled and proactive Technical Support Analyst to join our team.

The ideal candidate will provide production and application support during Toronto business hours ensuring system stability performance and timely issue resolution.

  • Provide L2/L3 support for applications and systems running on Tandem, Linux, and Windows platforms.
  • Monitor and troubleshoot issues across multiple database environments - SQL Server, Sybase, Oracle, etc.
  • Perform routine maintenance patching and upgrades for supported systems.
  • Collaborate with development and infrastructure teams to resolve incidents and implement fixes.
  • Ensure timely communication and documentation of issues resolutions and root cause analysis.
  • Participate in on-call rotation and incident management aligned with Toronto time zone.
  • Maintain system health dashboards and automate routine checks where possible.
Required Skills Experience

Strong experience with Tandem HP NonStop systems.

Proficiency in Linux and Windows server environments.

Solid understanding of SQL and experience with Sybase, Oracle, and other relational databases.

Experience in production support, incident management, and performance tuning.

Familiarity with ITIL processes and ticketing tools e.g. ServiceNow, Jira.

Excellent communication skills and ability to work independently during off-hours.

Preferred Qualifications

Experience in financial services or mission-critical environments.

Knowledge of scripting - Shell, Python, or PowerShell for automation.

Exposure to cloud platforms - AWS, Azure is a plus.

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