Transformative Relationship Builder

2 days ago

Hyderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key Account Manager Role

As a Key Account Manager, you will be responsible for building and nurturing strategic relationships with enterprise customers to drive business outcomes and ensure long-term partnership value.

In this role, you will act as the primary point of contact and strategic advisor for our most valued customers. Your key responsibilities will include leading structured renewal discussions, quarterly business reviews, and success reviews to align customer objectives with our solutions.

You will also own the end-to-end renewals process: negotiating pricing, terms, and contracts by partnering with our sales, legal, and finance teams. Additionally, you will manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms.

Furthermore, you will conduct retention analysis, track customer health scores, and publish monthly scorecards to leadership.

Customer Success & Adoption
  • Drive adoption of our products by ensuring successful onboarding, engagement, and usage maturity across customer accounts.
  • Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy.
Growth & Expansion
  • Identify expansion opportunities through product adoption insights and refer qualified upsell/cross-sell leads to our sales team.
  • Collaborate with internal stakeholders to build tailored account growth strategies.
Qualifications
  • 7-12 years in Renewals, Account Management, or Customer Success, with at least 5 years managing enterprise-level customers.
  • Proven track record of handling large, complex portfolios in a covered CSM model.
  • Strong background in B2B SaaS/software product or services environments.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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