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Strategic HR Service Delivery Specialist
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Strategic HR Service Delivery Specialist. This individual will play a crucial role in defining the product vision, strategy, and roadmap for HR service delivery within our platform.
About the RoleThis is a challenging and rewarding opportunity for an innovative thinker who can drive change and improvement across our organization. As a Strategic HR Service Delivery Specialist, you will work closely with cross-functional teams to deliver global, enterprise HR solutions that meet the needs of our customers.
Key Responsibilities- Develop and maintain a prioritized backlog of features, improvements, and bug fixes based on business value and urgency.
- Collaborate with stakeholders to gather and understand their requirements, and translate them into product solutions.
- Assist in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams.
- Draft requirements and user stories, acceptance criteria, testing strategy, and release plans.
- Stay informed about industry trends, emerging technologies, and platform updates related to HR service delivery, and identify opportunities for innovation and enhancement.
- 5+ years of experience in HR service delivery, particularly in HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management.
- Experience delivering global, enterprise HR solutions that can scale.
- Ability to use data and analysis to drive decision-making.
- Outstanding communication and facilitation skills.
- Experience presenting to senior leadership.
- Proven success in crafting efficient business processes and willingness to challenge the status quo.
- Bachelors degree in Computer Science, Information Systems, Business Administration, or related field. Masters degree preferred.
- Familiarity with configuration of forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
- Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
- Leadership and mentoring abilities.
- Ability to collaborate with team members in a virtual setting.
We offer a competitive compensation package, including health insurance, retirement plan, and generous paid time off. Our company culture values diversity, inclusion, and continuous learning, and we strive to create a work environment that is welcoming and supportive.
