HR Service Delivery Specialist

5 days ago

Bengaluru, Karnataka, India beBeeEmployment Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Employee Experience Specialist

The successful candidate will be responsible for delivering exceptional employee experiences through efficient service delivery, timely and accurate query resolution, and accurate maintenance of employee HR records.

This role requires the ability to work in a highly data sensitive environment, protect data privacy, and adhere to confidentiality requirements. The ideal candidate will have minimum 2 years experience in HR Services and proficiency in MS tools such as Excel and PowerPoint.

Key Responsibilities:

  • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
  • Respond & resolve queries in a timely & accurate manner with employee experience at the core
  • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)
  • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
  • Follow the Desktop Procedures / KB articles defined for every transaction/query
  • Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
  • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Requirements:

  • Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc.
  • Post-Graduation (any specialization)
  • Excellent written & verbal English communication
  • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
  • Knowledge of MS tools (Excel & PowerPoint)
  • Attention to detail and ability to follow guidelines
  • Ability to maintain highly confidential and sensitive information
  • Ability to deliver against agreed objectives/ service levels
  • Ability to work effectively in a team and willingness to help others

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