Luxury Client Experience Manager

2 weeks ago

Goa, India INDULGE Full time
Job Title: Luxury Client Experience Manager

About Us:

INDULGE is a leading luxury concierge service catering to discerning individuals across the globe. We specialize in delivering bespoke experiences that meet the unique needs and desires of our esteemed clientele, setting us apart in the luxury market.

Job Description:

We are seeking a Night Shift Luxury Client Experience Manager to join our core team, responsible for providing exceptional personalized services to our global clientele. This includes managing client requests across various time zones, including the USA, Europe, Bangkok, Japan, and other key regions.

As a Luxury Client Experience Manager, you will play a critical role in ensuring the seamless delivery of luxury experiences, all while working overnight hours to meet the needs of our international clients.

This role requires a high level of professionalism, a keen understanding of the luxury lifestyle, and the ability to anticipate and exceed the expectations of discerning clients. The ideal candidate will have a proven track record in luxury hospitality or client service management, with exceptional leadership and interpersonal skills.

Key Responsibilities:

  • Manage the daily operations of the concierge team during the night shift, ensuring that the highest standards of service are met around the clock.
  • Build and maintain strong relationships with clients across multiple time zones, understanding their preferences and requirements to deliver truly personalized service.
  • Coordinate with vendors, service providers, and internal teams to fulfill client requests efficiently and effectively, ensuring timely delivery.
  • Handle client inquiries and resolve any issues with discretion, professionalism, and attention to detail.
  • Stay current with luxury trends, exclusive experiences, and new offerings, to make tailored recommendations to clients.
  • Refine and implement service protocols to continually enhance the client experience.
  • Prepare reports on service performance, client feedback, and other key metrics to support strategic decision-making.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 1 year of experience in luxury hospitality, concierge services, or client relationship management.
  • Proven leadership abilities, with experience inspiring and managing teams.
  • Strong network within the luxury service industry and access to exclusive venues and services.
  • Excellent communication skills, both written and verbal; proficiency in multiple languages is a plus.
  • Ability to handle sensitive client information with discretion and integrity.
  • Available to work night shifts from 12am to 9am, including weekends and holidays, to align with client needs across various time zones (USA, Europe, Bangkok, Japan, etc.).
  • Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

A competitive salary of $80,000 - $100,000 per annum, depending on experience, plus a dynamic and supportive work environment, professional growth and development opportunities, and a benefits package.

  • Luxury Client Experience Manager

    2 weeks ago

    Goa, India INDULGE Full time

    About the Role:INDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. As a Night Shift Concierge Manager, you will play a critical role in ensuring the seamless delivery of luxury services to our international clients.Key Responsibilities:Manage the daily operations of the concierge team during the night shift,...

  • Luxury Client Experience Director

    2 weeks ago

    Goa, India INDULGE Full time

    About Us:INDULGE is a premier luxury concierge service catering to high-net-worth individuals worldwide. We specialise in delivering bespoke services tailored to meet the unique needs and desires of our discerning clientele.Job Summary:The Luxury Client Experience Director will oversee the delivery of exceptional, personalised services to our elite clients....

  • Luxury experiences manager

    2 months ago

    Goa, India 32nd Full time

    About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa. Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers. We are...

  • Luxury Experiences Manager

    4 months ago

    goa, India 32nd Full time

    About 32ndEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • Luxury Experiences Manager

    6 months ago

    Goa, India 32nd Full time

    About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • Luxury Experiences Manager

    3 months ago

    goa, India 32nd Full time

    About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • Luxury Experiences Manager

    7 months ago

    Goa, India 32nd Full time

    About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • Luxury Experiences Manager

    7 months ago

    goa, India 32nd Full time

    About 32nd Established in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa. Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers. We are first...

  • Luxury Property Operations Manager

    2 days ago

    Goa, India Rainforest Luxury Villas Full time

    Job Title: Luxury Property Operations ManagerWe are seeking a highly skilled and experienced Villa Manager to join our team at Rainforest Luxury Villas. The ideal candidate will have a background in hospitality and be able to manage daily operations, staff, and guest services.The successful candidate will be responsible for:Ensuring seamless customer...

  • Luxury Client Service Director

    3 weeks ago

    Goa, India INDULGE Full time

    Job Title: Luxury Client Service DirectorAbout Us:At INDULGE, we cater to ultra-high-net-worth individuals globally, providing bespoke services tailored to their unique needs and desires. Our commitment to excellence, discretion, and personalised attention sets us apart in the luxury market.Estimated Salary: $120,000 - $180,000 per annum.Job Description:The...

  • Luxury Experiences Manager

    6 months ago

    Old Goa, India 32nd Full time

    About 32ndEstablished in 1990, we are a legacy real estate company with extraordinary commercial, co-working, hospitality and luxury retail spaces across India, with a focus on Delhi-NCR and Goa.Today, 32nd is an elevated, cultural and lifestyle community for the new generation and partners with the world’s leading brands and tastemakers.We are first and...

  • Luxury Experience Lead

    4 weeks ago

    Goa, India 32nd Full time

    We are seeking an experienced Luxury Experience Lead to join our team at 32nd, a pioneering real estate company in India.The ideal candidate will have a proven track record in the luxury real estate or hospitality industry, with exceptional communication and presentation skills.As a Luxury Experience Lead, you will be responsible for showcasing our...

  • Luxury Sales

    2 months ago

    goa, India The Management Recruitment Group (MRG) Full time

    Role Brief: Luxury Sales Professional for Ultra-Luxury Real Estate DeveloperPosition Title: Luxury Real Estate Sales ProfessionalIndustry: Sales professionals in Aviation/Automobiles/Luxury Brands/Watches etc. would be preferredLocation: GoaClient Overview: Our Client is renowned for offering high-end products and services to High Net-Worth Individuals...

  • Sales Manager for Luxury Sales

    2 weeks ago

    Goa, India Vianaar Homes Private Limited Full time

    Company Overview:Vianaar Homes Private Limited is a leading real estate company in North Goa, offering luxury properties to discerning clients. As a Sales Manager for our luxury sales team, you will be responsible for converting leads into sales, following up with potential customers, and delivering exceptional customer service.Salary: ₹30,00,000 -...

  • Luxury Reservations Manager

    4 days ago

    Goa, India The St. Regis Goa Resort Full time

    We are seeking a highly skilled Luxury Reservations Manager to join our esteemed team at The St. Regis Goa Resort. If you are passionate about delivering exceptional service in a luxurious setting, we'd like to hear from you.Our 49-acre resort is nestled along the pristine Mobor Beach, showcasing a harmonious blend of Portuguese and traditional Indian...

  • Luxury Hospitality Manager

    3 days ago

    Goa, India The St. Regis Goa Resort Full time

    We are currently seeking a highly skilled Luxury Hospitality Manager to join our esteemed team at The St. Regis Goa Resort, a 5-star luxury resort nestled in the heart of Mobor Beach.The successful candidate will be responsible for providing exceptional service and ensuring seamless guest experiences, setting us apart from other resorts in the...

  • Luxury Property Sales Specialist

    2 weeks ago

    Goa, India Vianaar Homes Private Limited Full time

    Luxury Property Sales SpecialistVianaar Homes Private Limited is a leading real estate company in North Goa, offering luxury properties to discerning clients. As a Luxury Property Sales Specialist, you will be responsible for selling high-end properties to clients who demand the best. Your role will involve building relationships with potential customers,...

  • Sales Manager

    2 weeks ago

    Goa, India Vianaar Homes Private Limited Full time

    About the role:As a Sales Manager at Vianaar Homes Private Limited, you will be responsible for driving sales growth and exceeding targets in the luxury property market. Located in North Goa, this opportunity requires 6+ years of experience in sales, with a strong understanding of sales principles and customer relationship management.Key responsibilities...

  • Luxury Service Manager

    2 weeks ago

    Goa, India INDULGE Full time

    About INDULGEINDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. We specialise in providing bespoke services that meet the unique needs and desires of our distinguished clientele.We set ourselves apart in the luxury market with our commitment to excellence, discretion, and personalised attention.

  • Sustainability Manager for Luxury Real Estate

    4 weeks ago

    Goa, India Vianaar Homes Full time

    Job OverviewVianaar Homes, a leading luxury real estate company in North Goa, India, is seeking an experienced Sustainability Manager to drive environmental sustainability initiatives in our construction projects.The ideal candidate will have a strong background in sustainable construction, green building, and environmental management. This role requires...