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3 days ago
Technical Support Role
">We are seeking a highly skilled individual to join our team as a Technical Support Specialist. As a key member of our support unit, you will play a vital role in delivering exceptional customer experiences through timely and effective resolution of technical issues.
">This role requires someone with strong experience in live chat and email support, who can work independently and think critically to resolve complex problems. You will be responsible for guiding users through platform features, onboarding, and usage best practices, while maintaining a knowledge base and ensuring help content is up-to-date.
">- Main Responsibilities:
- Responding to customer queries primarily via live chat and email
- Guiding users through platform features, onboarding, and usage best practices
- Maintaining a knowledge base and ensuring help content is up-to-date
- Independently troubleshooting product issues using internal tools, help resources, and platform knowledge
- Tracking recurring issues and contributing to support process improvements
The ideal candidate will have a graduate degree with 2+ years of experience in live chat and email support roles. Self-starter individuals who can learn product knowledge and workflows independently are also encouraged to apply.
">We offer competitive compensation with performance-based growth opportunities and clear upward mobility into senior support, product, technical, or operations roles.
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