Technical Support Professional

2 days ago

India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000

Job Title: Technical Support Professional

We are seeking a skilled Technical Support Professional to provide technical assistance, perform system maintenance, and support end-users with ServiceNow-related issues.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

Key Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) certification is required.
  • A minimum of 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science preferred.

Benefits:

  • Health and wellness programs, including medical, dental, and vision plans.
  • Generous paid time off to relax and recharge.
  • 401(k) retirement plan and company-paid short- and long-term disability insurance.
  • Employee Assistance Program (EAP) and prepaid legal services.
  • Recognition and growth opportunities through our Learning & Development programs.

About Us:

We prioritize our employees' safety, health, and happiness. Our Total Well-Being program offers a range of benefits to support your well-being.

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