Senior Technical Support Professional

7 days ago

India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Engagement Specialist

We are seeking a highly motivated and skilled Customer Engagement Specialist to join our team. As a key member of our organization, you will play a vital role in empowering employees and creating an inspired community that values Urgency, Accountability & Results.

Our team is passionate about changing the face of customer engagement and we are on the forefront of exciting technologies including cloud, mobile, and artificial intelligence.

Key Responsibilities
  • Resolve technical issues related to our products for customers and partners worldwide.
  • Diagnose, troubleshoot, repair, and debug complex application issues.
  • Document and verify reported problems, engage additional resources when necessary, and communicate effectively with customers, peers, and other teams.
  • Closely monitor and set issue priority based on urgency and business impact.
  • Provide quick resolutions and document technical analysis and root cause wherever applicable.
Required Skills and Qualifications

Hands-on experience in the following technologies:

  • Networking
  • CentOS Linux
  • Windows OS

Mandatory hands-on experience in minimum of two to three from the below:

  • Contact Center Technologies (including Automated Dialers & Telephony)
  • Application Support
  • Telephony experience / SIP
  • XML scripting
  • Object Oriented Programming
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
What We Offer

Alvaria is an equal opportunity employer with a strong commitment to diversity. We offer a supportive and inclusive workplace where everyone has the opportunity to succeed.

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