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Data Analytics Business Growth Specialist
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Imagine being part of a dynamic team where your analytical skills can impact millions of consumers worldwide. In this role, you will help businesses leverage robust data and analytics capabilities to drive their success.
A key aspect of this job is providing critical insights that drive business growth. You will use your expertise in data engineering, business analytics, and problem-solving to develop, maintain, and automate tech solutions with a focus on end-to-end customer experience.
Some of the responsibilities include:
- Tracing defects across upstream systems and data lake to detect, investigate, and fix root causes
- Developing tools for efficient customer coaching
- Assessing the health and compliance of web portals used to resolve customer escalations
- Troubleshooting, diagnosing, reproducing, and fixing operational issues in analytics pipelines
- Automating standardized processes using Python scripts
This role requires collaboration with global and regional teams to launch new web pages, portals, and tools for customers. Your role will be instrumental in ensuring that all tech-related, business-critical issues preventing customers from adopting our services are resolved.
Key qualifications for this role include:
- Bachelor's degree in computer science or a related quantitative field
- 5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
- Experience working with relational databases (SQL)
- 3+ years of experience troubleshooting and debugging technical systems
- Experience scripting in modern programming languages (Python)
Preferred qualifications include experience working with cloud services, business intelligence solutions, and knowledge of web services or e-commerce operations.
