Order Processing Coordinator

3 days ago

Bengaluru, Karnataka, India beBeeAccount Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Order Management Specialist

This is a challenging role that requires a high-energy individual with the ability to work under pressure in a fast-paced environment.

The ideal candidate will have a customer-first mentality, strong time management skills, and the ability to prioritize daily tasks effectively.

  • Process email purchase orders from end users through Salesforce and SAP.
  • Retrieve orders from partner portals and process them into SAP.
  • Verify pricing against customer contracts or approved discount matrices.
  • Verify product availability and coordinate with purchasing teams to determine lead times when supply is not available.
  • Exercise discretion to prioritize product allocations when supply is not available.
  • Provide inside sales support, including interfaces with customer master data, credit, purchasing, logistics, and sales.
  • Process customer returns and credit note requests in a timely manner.
  • Answer customer inquiries regarding order status, product availability, and lead times.
  • Troubleshoot customer issues, responding in a timely manner.
  • Consistently review backlogs to ensure compliance with company booking policies, including requirements that impact revenue recognition.

Requirements:

  • High-energy individual with ability to work under pressure in a fast-paced environment.
  • Customer-first mentality.
  • Strong time management skills to effectively prioritize daily tasks.
  • Demonstrated initiative to resolve complex customer issues efficiently.
  • Ability to work proactively and exercise judgment.
  • Strong attention to detail.
  • Strong interpersonal, communication, and customer service skills.
  • Ability to work with others in a professional, responsive, and courteous manner.
  • Ability to work productively in a cross-functional team environment.
  • Strong system skills, including Microsoft Office.
  • ERP system and Salesforce system are preferred.

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