
Representative for Customer Engagement
1 day ago
Customer Service Representative is responsible for delivering exceptional customer service through various communication channels. The ideal candidate will possess excellent verbal and written communication skills, empathy, and the ability to work effectively in a fast-paced environment.
The role involves responding to customer inquiries, providing support via electronic channels, maintaining a positive company image, implementing process improvements, and documenting customer interactions.
- Responding to customer phone calls and inquiries
- Providing support through electronic channels
- Maintaining a positive image of the company
- Implementing process improvements
- Documenting customer interactions
Qualifications and Skills
- Excellent English language skills (B2 level)
- Bachelor's degree
- Good MS Office knowledge
- Analytical thinking and self-motivation
Preferred Qualifications
- Relevant experience in international phone customer service
- High motivation and ability to learn
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