Operations Manager

23 hours ago


Kozhikode, Kerala, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Operations Manager

We are seeking an experienced Operations Manager to lead our team of voice agents. The successful candidate will be responsible for overseeing the day-to-day operations of the voice process, ensuring smooth delivery of services to clients.

Key Responsibilities:
  • Team Management:
  • Supervise a team of voice agents and provide coaching, feedback, and performance evaluations.
  • Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, resolution rate, etc.).
  • Handle team scheduling and attendance.
  • Operations Oversight:
  • Ensure seamless daily operations of the voice process.
  • Manage escalations and resolve complex customer issues.
  • Maintain service level agreements (SLAs) and ensure quality standards.
  • Reporting and Analysis:
  • Track and report team metrics.
  • Analyze data to identify trends, gaps, and areas for improvement.

About You:

  • You have experience in team management and leadership.
  • You have excellent communication and problem-solving skills.
  • You have a strong analytical mindset and can interpret data.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

  1. Send your resume and cover letter to us.
  2. We will review your application and contact you for an interview.

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