Retention Specialist

Applicantz is seeking an experienced Retention Specialist to join their team on a long-term contract basis. This position offers the opportunity to work with one of the largest and most renowned global technology leaders.

The client fosters a progressive culture, encourages creativity, and provides a flexible work environment that values diversity in all aspects. They utilize cutting-edge technologies to stay ahead of the curve and prioritize integrity, experience, honesty, people, humanity, and passion for excellence.

This role requires a skilled Retention Specialist with experience in customer-facing or inside sales roles, particularly with tools like Salesforce and other CRM software. The ideal candidate will possess strong communication skills in English and have knowledge of multiple Indian languages as an added advantage.

• Make outbound calls to motivate customers to renew their licenses
• Collaborate closely with the Value Added Distributor (VAD) team, who handles run-rate accounts, to ensure seamless transaction support
• Utilize the SGM report to identify pipeline opportunities and maintain a daily call status report for accountability
• Follow up with customers whose licenses are about to expire within the quarter to prevent lapses
• Send templated emails introducing VAD representatives assigned to each customer for transactional support
• Conduct weekly meetings with India CCS Manager, Retention Programs Manager, and VAD Manager to discuss pipeline status

Estimated Salary: ₹10,00,000 - 15,00,000 per annum, based on industry standards and market conditions. This figure may vary depending on factors such as location, qualifications, and experience.