Customer Service Agent

1 week ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative.

This role involves being the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for sale and issue resolution.
Requirements

The ideal candidate will possess:

  • Proven customer support or client service experience.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • A high school diploma or equivalent; a college degree is a plus.

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