Service Desk Agent

4 weeks ago

Pune, Maharashtra, India Mphasis Full time
Job Opening: Service Desk Agent

Location: Pune | Experience: 0–2 Years

Company: Mphasis

"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."

Kindly share your resumes via email only.

Job Summary

Are you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be the first point of contact for technical assistance. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.

Key Highlights

- Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
- IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities

- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.

Required Skills

- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients "shrink the core" through digital transformation, enabling agility and innovation.

Meenakshi Verma

Human Resource Specialist

Email: meenakshi.verma@mphasis.com

Contact # 9596024539

Work location:Tower IV, Upper Ground Floor-Level 1 and 3, Cybercity, Magarpattacity, Hadapsar, Pune, Maharashtra 411013

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