Service Desk Agent

Job Opening: Service Desk Agent Location: Pune | Experience: 0–2 Years Company: Mphasis"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."Kindly share your resumes via email only. Job SummaryAre you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be...

Job Opening: Service Desk Agent Location: Pune | Experience: 0–2 Years Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline." Kindly share your resumes via email only. Job Summary Are you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

&## ; Job Opening: Service Desk Agent &## ; Location: Pune | &## ; Experience: 0–2 Years &## ; Company: Mphasis "We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."&## ; Job Summary Are you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be the...

Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams as...

The primary objective of this role is to oversee the efficient operation of a service desk, ensuring that all support requests are handled in a timely and professional manner.Key Responsibilities:Desk OperationsOversee daily operations of the service desk, ensuring efficient handling of all support requests.Monitor key performance indicators (KPIs) to ensure...

- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

Role Name: DeveloperRole Description:We are looking for experienced Service Desk Associates with a strong background in supporting large enterprise customers. The ideal candidate will have hands-on experience in infrastructure and application support.Competencies:IT IS – Service DeskExperience:6 to 8 yearsEssential Skills:Proven experience as a Service...

Dear Candidate Greetings from TCS Role: Service DeskLocation: PuneExperience Range: 3 to 8 YearsJob Description:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...