
Customer-Facing Technical Expert
2 weeks ago
We are looking for a Technical Support Engineer II who will be a trusted technical advisor to our customers, providing frontline support and managing complex operational workflows.
About the Role:This is a hands-on, cross-functional role requiring deep technical expertise and problem-solving acumen. You will work with APIs and card processing protocols, troubleshoot banking systems and applications, and execute SQL queries using tools like Postman, OpenSearch, Kibana, Splunk, and Grafana.
- Key Responsibilities:
- CUSTOMER ISSUE RESOLUTION: Monitor, triage, and prioritize incoming support requests based on urgency and business impact.
- PRODUCT CONFIGURATION & MAINTENANCE: Configure, maintain, and troubleshoot Zeta's product suite to support seamless client onboarding and sustained operational performance.
- TECHNICAL OPERATIONS & PROTOCOL HANDLING: Manage end-to-end payment transaction workflows and troubleshoot banking systems and applications.
Requirements:
- Familiarity with Linux/Unix environments and command-line troubleshooting.
- Strong problem-solving and analytical skills; ability to diagnose and resolve complex technical issues independently.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Customer-oriented mindset with a focus on delivering high-quality support and building trusted relationships.
- Ability to manage multiple priorities effectively in a fast-paced, dynamic environment.
Benefits:
- Hands-on experience working with cutting-edge technologies and innovative products.
- Opportunity to develop strong technical expertise and advance your career.
- Collaborative and dynamic work environment with experienced professionals.
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