Hospitality Operations Manager

1 day ago

Allahabad, Uttar Pradesh, India beBeeExecutive Full time ₹ 8,00,000 - ₹ 10,00,000
Job Opportunity

The Front Desk Executive is the primary point of contact for students, faculty, and guests. This role entails overseeing front desk operations, managing guest relations, addressing student accommodation concerns, and coordinating with internal teams to ensure seamless functioning.

Key Responsibilities:
  • Front Desk & Guest Relations
    • Serve as the initial point of contact for students, parents, visiting faculty, and external guests.
    • Manage inquiries, provide accurate information, and guide visitors accordingly.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
    • Act as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests.
  • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.
    Requirements:
    • Graduate in Hospitality, Administration, or related field.
    • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
    • Experience in handling student accommodation/hostel management will be an added advantage.

This position requires excellent communication and interpersonal skills, strong problem-solving ability with a student- and guest-centric approach, ability to multitask and handle pressure situations calmly, proficiency in MS Office, attention to detail with record-keeping and reporting, and team coordination and stakeholder management skills.

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