Senior Relationship Officer

3 weeks ago


Bengaluru, Karnataka, India IDFC FIRST Bank Full time

Job Summary

As a Senior Relationship Officer at IDFC FIRST Bank, you will be responsible for providing financial solutions to meet the requirements of our Kisan Credit Card customers. This role entails ensuring value-added customer service and closely collaborating with product and operations teams to drive effective customer acquisition and deepening. You will be responsible for providing customers with the best-in-class experience to become their banking partner of choice.

Key Responsibilities

  • Increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet.
  • Reviewing inflows and outflows in the mapped accounts and proactively identifying potential business opportunities.
  • Establishing a close connect with existing customers through regular communication and sharing insights on fluctuations in interest rates and product offerings.
  • Generating new sales leads for KCC customers through referrals from existing clients and brokers.
  • Acquiring new customers for KCC with a detailed understanding of credit assessment.
  • Leveraging knowledge on liability, FX, trade, and client relationship management to increase the volume of business.
  • Managing the portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention, and ensuring portfolio hygiene with minimal open deferral and covenants.
  • Developing a superior working relationship with branch banking for cross-leveraging and synergy optimization.
  • Evaluating the growth strategy based on competitor analysis and feedback from different channels and customers.
  • Recommending process changes to improve service efficiency and quality across the branch network.
  • Demonstrated ability in sales planning and conceptualizing promotions and marketing initiatives.
  • Understanding of financial statements, credit assessment, and title-security documents.


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