Oracle Cloud HCM Payroll Expert

7 hours ago


Jodhpur, Rajasthan, India beBeeExpert Full time ₹ 35,00,000 - ₹ 50,00,000
Payroll Team Lead

The Role:

We are seeking a highly skilled and motivated individual to lead our offshore payroll team.

This role is pivotal to establishing and growing our capability, working closely with counterparts to deliver high-quality managed services to clients.

You will:

  • Lead and manage a team of payroll-focused support consultants, including recruitment, onboarding, mentoring, and line management responsibilities.
  • Work hands-on as a senior payroll consultant, resolving complex client issues across Payroll and related modules.
  • Partner closely with the counterpart to build a cohesive, cross-regional support function and align on service processes and client priorities.
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.

Key Responsibilities:

  • Supervise and contribute to quarterly release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
  • Review and recommend enhancements from Oracle updates that would deliver value to clients.
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
  • Provide strategic input into the ongoing development and structure of the team.
  • Act as a key liaison between teams, ensuring seamless collaboration and shared ownership of outcomes.

Person Specification | Skills and Qualifications (Essential):

  • Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and policies.
  • Communication Skills: Ability to communicate clearly and client-facing consultancy skills.
  • Teamwork: Collaboration with cross-functional teams, including stakeholders.
  • Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
  • Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.

Qualifications:

  • Experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions.
  • In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
  • Experience supporting large, complex solutions with multiple stakeholders.
  • Familiarity with quarterly update cycles, including impact analysis and enhancement identification.
  • Excellent client-facing communication skills, both written and verbal.


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