Digital Experience Blueprint Architect

2 weeks ago


Mumbai, Maharashtra, India HumanX Full time
About HumanX

We are a leading company in the digital experience space, shaping benchmark experiences across categories. Our team of experts is passionate about creating rich customer insights that translate into strategies driving business growth.

Role Overview

In this role, you will be the bridge between human understanding and business transformation, decoding human behavior patterns and pain points to architect experiences that enhance how people engage with essential services and products at scale.

Key Responsibilities:
  • This is a consulting role requiring an appreciation of big picture thinking, shaping exact CX interventions that lead to measurable lift in KPIs.
  • Collaborate with stakeholders in Business, Product, Design & Technology leaders in the client organization to shape their Digital Experience Blueprint.
  • Conduct research and draw insights that lead to actionable ideas and interventions for the CX Design team.
  • Decode insights from user behaviour data (GA / App data / other relevant platforms) and propose meaningful data-driven recommendations.
  • Conduct workshops to get diverse points of view on the table and translate the same into a meaningful brief for the Product / Experience Design teams.
Candidate Profile:

We are seeking a highly skilled individual with 4-8 years of work experience in Brand Planning, Digital Strategy, Experience Mapping, Journey Design. You may not have mastered it all, but you have depth in at least one of these areas and first principles thinking for the rest.

What We Offer:

As a valued member of our team, you can expect a competitive salary of $120,000 per annum, excellent organizational, verbal, presentation/facilitation and written communication skills. You will also have the opportunity to work independently and with a team consisting of executives, project stakeholders and project team members.



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