Scientific Instrumentation Specialist
3 weeks ago
Job Title: Scientific Instrumentation Specialist
Job Description:
Waters Corporation, a world-leading specialty measurement company, is seeking a talented Scientific Instrumentation Specialist to support the growth of our businesses across various regions. As a key member of our team, you will be responsible for delivering exceptional service and support for our scientific instrumentation products, ensuring customer satisfaction and success.
Responsibilities:
- Installation, performance maintenance, troubleshooting, and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers, ensuring their success and satisfaction
- Manage customer expectations by communicating work performed and providing follow-up plans as needed
- Ensure customer compliance with regulations and adherence to quality system procedures
- Deliver system-level training at customer sites to enhance their understanding and utilization of our products
- Handle service inventory according to Waters' policies and procedures
- Issue field service reports daily to document work performed, ensuring transparency and accountability
- Maintain sound knowledge regarding the technology and customers' application demands, staying up-to-date with industry developments and advancements
- Collaborate with the Sales team to identify future business development opportunities and needs for service contract sales
- Ensure adherence to Health & Safety standards and quality system procedures at all times
Requirements:
- Bachelor's or Master's degree in Chemistry, Biology, Engineering, or a related science field
- Minimum 2-3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preferably with Waters' product suite
- Strong analytical and problem-solving skills, with the ability to communicate effectively with diverse audiences
- Exceptional customer service skills, with a focus on customer satisfaction and success
- Ability to work in a fast-paced environment, with flexibility to travel within designated territories and occasionally to other countries
About Waters Corporation:
Waters Corporation is a global leader in specialty measurement solutions for life, materials, and food sciences. With over 60 years of innovation and a commitment to diversity and inclusion, we strive to create a collaborative and supportive work environment that fosters growth and development. Join us in our mission to deliver business advantages for laboratory-dependent organizations, driving progress in healthcare delivery, environmental management, food safety, and water quality.
Equal Opportunity Employer:
Waters Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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