VMware VDI Support Specialist
1 month ago
Job Summary:
Expertia AI is seeking a skilled VMware VDI Support Specialist to join our team. As a member of our support team, you will be responsible for handling incident and request management, providing support for L1 engineers, and ensuring resolution of most incidents and service requests.
Key Responsibilities:
- Investigate, diagnose, and resolve incidents and service requests
- Provide required inputs to stakeholders in case of critical incidents
- Implement standard and minor changes
- Ensure ITIL compliance and KPI compliance for all incidents and service calls
- Adhere to documented notification and escalation process
- Communicate effectively with customers and stakeholders
- Participate in regular reviews with team leads
- Update daily reports and checklists as defined
- Create and update documentation
- Perform daily health checks on Citrix/VMware environment
- Support Virtual Desktop Infrastructure and maintain VDIs and other core components
- Administer Ivanti User Workspace Manager
- Basic troubleshooting of Windows Server 2008 and 2016
Requirements:
- Strong technical skills and knowledge of VMware and Citrix
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- Competitive salary and benefits package
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