Operations Leadership Role

1 day ago


Amrāvati, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview

As a seasoned operations leader, you will oversee a team of skilled professionals and prioritize customer satisfaction. You will maintain alignment with design and production teams to meet committed deadlines.

• Take ownership of the customer experience from project initiation to delivery.

Act as the primary point of escalation for your region, ensuring timely resolution of customer issues and successful project completion.

• Foster collaboration with cross-functional teams to resolve complex issues efficiently.

Empower your team by hiring top talent and promoting existing staff members.

Ensure adherence to defined processes and standards to deliver a consistent customer experience.

Key responsibilities include adhering to Customer Move In Timelines, achieving high CSAT scores, and resolving customer escalations promptly.

Requirements

• A degree from a prestigious institution or an MBA from a Tier 1 B-school.

• 7-12 years of work experience in startups or operations, with a proven track record in people management.

• Excellent communication and analytical skills, with the ability to thrive in a fast-paced startup environment.



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