Workforce Manager

1 week ago

Pushkar, Rajasthan, India beBeeWorkforceManager Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Workforce Manager

Role Overview:

We are seeking a highly skilled Workforce Manager to partner with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. As a strategic advisor to business leaders, you will provide actionable insights into staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities:

  • Business Partnership - Partner with business stakeholders, operations, and clients to drive business growth through effective workforce planning and scheduling.
  • Workforce Planning & Forecasting - Develop and maintain long-term, mid-term, and short-term capacity plans to ensure optimal resource allocation and minimize costs.
  • Scheduling & Optimization - Design efficient schedules that balance service delivery, employee preferences, and cost, while ensuring optimal utilization of workforce across different lines of business.
  • Real-Time Management - Oversee intraday management, real-time monitoring, and SLA adherence, driving corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics & Reporting - Generate and present performance dashboards, staffing reports, and variance analysis to provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Team Management - Lead and mentor a team of WFM analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.

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