Hotel Operations Manager

6 days ago


Cochin, Kerala, India Crowne Plaza Kochi Full time

We are looking for a talented Hotel Operations Manager to join our on shift leadership team at Crowne Plaza Kochi. As a key member of our front office operations, you will be responsible for ensuring seamless guest experiences and exceptional hotel performance.

A day in the life:

  • Lead the way – managing guest experiences, team performance, and hotel operations
  • Foster authentic connections with guests to resolve issues, queries, or concerns
  • Prioritize workload and drive results that positively impact hotel performance
  • Develop your team’s skills to enhance guest satisfaction and hotel success
  • Take charge in critical emergency situations and provide effective leadership

To support your professional growth, you will have opportunities to engage with areas such as rostering, revenue initiatives, guest recognition, recruitment, and training.

Your qualifications:

  • Proficiency in Opera software is highly desirable
  • Guest satisfaction is at the core of your work
  • Previous experience in leading a team as a Supervisor or Duty Manager, driving strong results in guest experience and enrolments
  • Strong problem-solving skills to achieve win-win outcomes
  • Excellent communication skills to connect with guests and colleagues from diverse backgrounds

Compensation and benefits:

  • Estimated salary: ₹ 6,00,000 - ₹ 8,00,000 per annum
  • A comprehensive package including perks and allowances tailored to meet your needs

About working at Crowne Plaza Kochi:

Crowne Plaza Kochi offers an unparalleled opportunity to work in a vibrant, fast-paced environment where every moment counts. We strive to deliver unforgettable experiences to our guests while fostering a culture of innovation, teamwork, and excellence.



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