Financial Operations Manager

1 week ago


Cochin, Kerala, India Accor Full time
Job Summary

As a key member of the Accor team, the Financial Operations Manager will oversee the Accounts Receivable section, ensuring efficient and timely collection of receivables while maintaining high standards of cash management and customer service.

Key Responsibilities
  • Supervise and coordinate the activities of the Accounts Receivable section.
  • Collaborate with the ADOF to develop and implement strategies for efficient and timely collection of receivables.
  • Ensure accurate and thorough accounting of cash receipts, claims, and unpaid invoices.
  • Manage the calculation and entry of interest charges, refunds, and related items.
  • Prepare and disseminate account statements and other related reports in accordance with established standards.
  • Evaluate and address any matters affecting the hotel's interests in a timely and professional manner.
  • Maintain the processing of third-party claims and the review, updating, and collection of guest accounts in accordance with the credit policy.
  • Process various transactions, including refunds, ability-to-pay allowances, discounts, and write-offs.
  • Investigate and resolve special collection problems in collaboration with financially responsible individuals.
  • Recommend the transfer of guest accounts to the Delinquent Accounts section as necessary.
  • Establish and maintain liaison with other functions to facilitate coordination in resolving collection-related issues.
  • Assist in the preparation of reports and analyses outlining progress, trends, and recommendations.
  • Plan and schedule work to ensure efficient distribution of assignments and adequate staffing for subsequent performance of duties.
  • Ensure adherence to established practices and communicate changes and updates to employees.
  • Develop and recommend policies and procedures for the Accounts Receivable section.


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