Senior Business Delivery Manager

3 weeks ago

Gurgaon, Haryana, India NTT DATA Services Full time

Job Summary: We are seeking a highly skilled Senior Business Delivery Manager to lead our team in delivering exceptional results in the Healthcare domain. As a key member of our organization, you will be responsible for ensuring the highest standard of service delivery, productivity, and quality as per the defined Service Level Agreement with our clients.

Key Responsibilities:

  • Provide leadership and support to the staff assigned in line with our company policies.
  • Contribute to the development of strategies for the implementation and improvement of our processes.
  • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
  • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow-up information as required.
  • Perform quality checks on all work to assure accuracy.
  • Responsible for maintaining up to-date information on relevant databases and the monitoring and auditing of same for the account.
  • Display effective and professional communication with internal and external customers.
  • Always adhere to all HIPAA and confidentiality policies.
  • Delegate tasks and set deadlines.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operations.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.

Candidate Profile:

  • University degree that requires 3 years of formal studies.
  • +5 years of experience in the Healthcare domain, including 2+ years of experience as a team lead, preferably in Indexing and Adjudication of claims.
  • Excellent communication, team management, and customer management skills to maintain positive customer relations.
  • Excellent analytical skills.
  • Good knowledge of client-specific process rules and regulatory requirements.

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