Service Delivery Manager
6 days ago
About the Role
At Orange Business Services, we are seeking a highly skilled Service Delivery Manager to join our Global Delivery & Operations team. As a key member of our team, you will facilitate and improve the work of operational teams during the build and run phases of our offers.
The successful candidate will gather marketing needs and diffuse them in the standards processes and the configurations of the operational information system. This will involve collecting and analyzing business needs and vision from the Product Owner, translating them into tool modelizations, procedures, and trainings.
The ideal candidate will have a high level of autonomy, be able to take initiatives, and organize working groups with various stakeholders in project mode frameworks. Additionally, they will have project management skills, knowledge of IT and the Cloud, and experience working in an Agile method and team.
Responsibilities will include:
- Collecting and analyzing business needs and vision from the Product Owner
- Translating business needs into tool modelizations, procedures, and trainings
- Documenting procedures related to new products, up to the work instruction level
- Coordinating the contribution of various business, technology, quality, and tools experts
- Producing deliverables required for the adaptation of existing processes, procedures, and tools
- Ensuring proposed solutions are well aligned with the overall strategy and process directions
About You
We are looking for someone with a strong understanding of ITIL processes, experience working in a multinational business environment, and a degree in Engineering or Business Administration. The ideal candidate will have 8+ years of experience, preferably in the Cloud offers sector.
Key skills and qualifications include:
- Agility, flexibility, innovation, results-driven, communication, prioritization, and balance
- Global effectiveness, customer service orientation, operational and financial excellence, knowledge and development, and teamworking and networking
Department
Global Delivery & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions ensure that our customers receive a consistent, global solution wherever they do business.
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