ICT Service Delivery Manager
7 days ago
About the role
As a Service Delivery Manager at Thiess, you will be responsible for managing operations in the Cloud, Network, NOC, Sharepoint, and Service desk. With a minimum of 12 years of experience in managing cloud operations, you will lead cross-functional teams, stakeholders, and clients to deliver exceptional results.
Key Responsibilities
- Manage cloud operations, including cloud infrastructure, network management, and service desk operations.
- Lead teams to deliver projects, including transition projects from one service provider to another.
- Develop and implement strategies to improve service delivery, including resource management, revenue, and profit management.
- Collaborate with stakeholders to identify and mitigate project risks.
- Ensure compliance with ITIL/ITSM certification standards.
About you
- Bachelor's or master's degree in a relevant field, such as BCA/B Tech or equivalent.
- Relevant certifications in project management or data analytics are an added advantage.
What Thiess can do for you
- Ongoing training and development opportunities.
- Role-specific training and accreditation.
- Health and wellbeing program.
- Medical and insurance benefits.
- Flexible work arrangements.
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