Firmwide Outsourced Solutions and Managed Services Director
1 month ago
We are seeking a highly skilled and experienced professional to lead our Firmwide Outsourced Solutions and Managed Services team. As a key member of our organization, you will be responsible for developing and implementing effective transition strategies, managing complex managed service transitions, and ensuring seamless delivery of services to our clients.
Key Responsibilities- Develop and implement effective transition strategies aligned with ITIL best practices, within a SIAM framework.
- Lead and manage the transition of new or changed managed services and clients into live operations across multiple service lines.
- Oversee the development and execution of detailed transition plans, working with both our clients and internal teams.
- Manage dependencies and risks associated with service transitions.
- Ensure knowledge transfer and training are effectively delivered to support teams.
- Coordinate with Commercial Pursuit, individual Service Lines, Solutions Architecture, Service Delivery, and Client Experience teams to ensure a coordinated delivery experience for our clients.
- Ensure alignment with our internal standards and processes across our client lifecycle and our Standard SDLC.
- Measure and report on transition performance and outcomes at a portfolio and program level.
- Identify and implement process improvements to enhance transition efficiency, through automation and optimization.
- Build and maintain strong relationships with stakeholders across the organization and within our client base.
- Ability to read contracts and interpret deliverables.
- Ensure transition outcomes are aligned with the contracted deliverables and implementing improvements.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification or equivalent.
- 6+ years of experience in managing complex managed service transitions.
- Exposure to SIAM.
- Hands-on experience with IT service management tools (e.g., ServiceNow).
- Expert-level understanding of ITIL service transition phases (Transition Planning and Support, Change Management, Service Validation and Testing, Evaluation).
- Demonstrated ability to lead and manage projects.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Reporting skills.
- Cross-team communication.
- Process-driven, critical thinker.
- Experience with project management methodologies (e.g., Agile, Waterfall, PMBOK).
- Knowledge of change management frameworks.
- Coordinate scope changes and ensure minimal disruption, with associated billing change management.
- Ensure knowledge transfer and training during the transition process and into the Operations.
- Identify, document, and manage transition risks and issues.
RSM is a leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. We offer a competitive benefits and compensation package for all our people, with flexibility in your schedule to balance life's demands.
We are an equal opportunities employer and do not tolerate discrimination and/or harassment based on race, color, creed, sincerely held religious beliefs, practices, or observances, sex, gender, sexual orientation, HIV status, national origin, ancestry, familial or marital status, age, physical or mental disability, citizenship, political affiliation, medical condition, domestic violence victim status, past, current, or prospective service in the Indian Armed Forces, Indian Armed Forces Veterans, and Indian Armed Forces Personnel status, pre-disposing genetic characteristics, or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
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