Firmwide Outsourced Solutions and Managed Services Director
1 month ago
We are a leading provider of professional services to the middle market globally, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience, enabling us to deliver exceptional results for our clients.
The RSM US Offices in India (USI) supports RSM U.S. risk consulting, transaction advisory, technical accounting, financial consulting, technology and management consulting, tax and assurance engagement teams by providing access to highly skilled professionals for repeatable business processes over an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms.
Key Responsibilities:- Collaborate with sales enablement, business development, and go-to-market teams to gather and document requirements for each product.
- Analyze and optimize business processes and identify opportunities for improvement to support sales and marketing strategies.
- Collaborate with delivery teams in the respective service lines, the SDMO, the Solution Architects, the DASH team, the Commercial team and others as needed, to ensure delivery readiness prior to launching new services into the market.
- Develop and maintain detailed requirement specifications, documentation, and process flow diagrams.
- Contribute to a comprehensive service catalog and roadmap for the product development team based on gathered requirements.
- Assess and evaluate sales readiness, ensuring teams are equipped with the necessary training, systems, tools, collateral and knowledge.
- Manage service catalog changes, ensuring updates are accurately reflected and communicated.
- Maintain product documentation version control, ensuring all changes are tracked and documented.
- Regularly update and maintain the content of the service catalog to reflect current offerings and capabilities.
- Facilitate communication between technical and non-technical stakeholders to ensure clear understanding of requirements and objectives.
- Support the creation of training materials and documentation for sales and delivery teams.
- Provide strategic recommendations for current and upcoming service catalog work.
- Assist product owners and managers with backlog management.
- 6+ years of experience working as a Business Analyst within a large client-facing organization.
- BA degree in Business, IT or related field.
- Strong technical and process improvement experience.
- Outstanding verbal and written communication skills.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at RSM Total Rewards.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email address].
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